Customer Service & Technical Support Operating Hours

Our customer service and technical support teams are available during the following hours (GMT+08:00):

Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: Closed

For pre-sales and logistics inquiries

✉ info@snapmaker.com

For technical support inquiries

✉ support@snapmaker.com

Inquiry form

📋For Order status, shipping delays, tracking, or missing/damaged items:  Order/Shipping Issues
📋For Pricing or product inquiries: Quotation Request
📋For Product returns or refunds: Return/Refund Request
📋For Technical support for product issues: Troubleshooting Request

For news, media, and events collaboration

✉ press@snapmaker.com

For YouTube,Tiktok influencers collaboration

✉ affiliate@snapmaker.com

For social media content partners collaboration

✉ social@snapmaker.com

FAQ

🚩 Artisan
🚩 Snapmaker 2.0
🚩 J1s
🚩 Ray
🚩 Wiki 
🚩 Luban Software

Community

💬 Facebook group
◾ Snapmaker Artisan
◾ Snapmaker Ray
◾ Snapmaker J1/J1s
◾ Snapmaker 2.0/Original

💬 Forum